Thank you for choosing Opalios! We wrote this policy to help you understand what information we collect, how we use it, and what choices you have regarding your information. Some of the concepts below may be a little technical, but we've tried our best to explain things in a simple and clear way. We welcome your questions and comments on this policy.
What information do we collect?
We collect information in two ways:
1. When you give it to us or give us permission to obtain it.
When you sign up for or purchase our products, you voluntarily give us certain information. This can include your name, comments, likes, email address you used to sign up, and any other information you provide us. If you're using Opalios on your mobile device, you can also choose to provide us with location data.
2. We get technical information when you view our products.
These days, whenever you use a website, mobile application, or other Internet service, there's certain information that almost always gets created and recorded in an automated way. The same is true when you use our website, and here are some of the types of information we collect in this way.
Log Data. When you use Opalios, our servers automatically record information about your interaction with our products ("log data"), including information that your browser sends whenever you visit a website or your mobile app sends when you use it to access Opalios. This log data may include your Internet Protocol address, the address of the web page you were visiting before you came to Opalios, browser type and settings, the date and time of your request, and how you used Opalios.
Device Information. In addition to log data, we may also collect information about the device you're using Opalios on, including what type of device it is, what operating system you're using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you're using and its settings. For example, different types of information are available depending on whether you're using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.
How do we use the information we collect?
We use the information we collect to provide our products to you and make them better, develop new products, and protect Opalios and you. For example, we may log how people respond to two different versions of a product, which can help us understand which version is better.
We also use the information we collect to offer you customized content - including helping you discover opals or jewellery you might like or provide you with tailored advertising. For example, if you've indicated that you're interested in Black Opal, we may suggest other items that also have a Black Opal.
We also use the information we collect to:
- send you updates (such as when certain products, like rings or pendants, are available on Opalios), newsletters, marketing materials and other information that may be of interest to you. For example, depending on your email notification settings, we may send you monthly updates that include rings you may like. You can decide to stop getting these updates by updating your account settings (or through other settings we may provide).
- Respond to your questions or comments.
The information we collect may be "personally identifiable" (meaning it can be used to specifically identify you as a unique person) or "non-personally identifiable" (meaning it can't be used to specifically identify you). We use both types of information, and combinations of both types, as described above. We may use or store information wherever Opalios does business, including countries outside your own. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
What choices do you have about your information?
Our goal is to give you simple and meaningful choices over your information. If you have an Opalios account, many of the choices you have on Opalios are built directly in to your account settings. For example, you can:
- Access and change information in your profile page at any time;
- Check the status of your orders;
- Close your account at any time. We may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).
How do you withdraw your consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:
Po Box 82
South Australia 5723
You may have choices available to you through the device or software you use to access Opalios. For example:
- The browser you use may provide you with the ability to control cookies or other types of local data storage;
- Your mobile device may provide you with choices around how and whether location or other data is shared with us.
To learn more about these choices, please see the information provided by the device or software provider.
In other words...
Collection of Information
In order to use the Opalios website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Opalios is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Opalios customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at .
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at .
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Opalios uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Opalios may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Opalios does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Opalios site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.opalios.com.au.